Orders & Delivery
Q: Until what time can I place an order?
Our order board closes promptly at:
- 3:15pm for local deliveries
- 11:45am for outer market deliveries
If you are unsure which region you are in, please contact us or reach out to your sales representative.
Q: Is there a delivery minimum?
To avoid a $20 delivery fee, all orders must meet a $500 or 5 case order minimum.
Q: Who do you deliver through?
- For local orders, we deliver through Fleetwood Forwarding Tuesday-Friday.
- For outer market deliveries, we deliver through Hillebrand Gori Tuesday – Friday.
*Please be advised that regional minimums and delivery day changes apply. For all deliveries, please include delivery instructions and a 6-hour preferred delivery window. If deliveries are made via a loading dock for your location and require a COI, please let us know and provide clear instructions for the driver to properly access.*
Q: Are deliveries temperature controlled?
Yes. Both of our delivery partners use temperature controlled vehicles. If there is an issue with your delivery, please contact us.
Q: Do you offer Bill & Hold orders?
Yes. Please be aware that all Bill & Hold orders must meet a $1,000 minimum. Additionally, there is a $1/case storage fee at the beginning of each month for the remaining case balance.
Q: I’m on COD. Can I still get my order delivered?
Yes. As soon as we receive confirmation of payment for your order, we will release it for the next possible delivery. Please make a payment before our order board closes and forward payment confirmation if necessary.
*Please be advised we DO NOT pick up checks and DO NOT accept checks given to drivers.*
Alternatively, if you are currently resolving your COD status, we kindly ask that you let us know when you have been taken off COD so that we may release your order as soon as possible.
** Order board closes promptly at 11:45am for outer market orders delivered via Hillebrand and at 3:30pm for all local orders delivered via Fleetwood.**
Payments
Q: How can I pay my invoice?
We offer multiple payment methods for your convenience.
Paperless payments are preferred and the most secure.
Every invoice we send has a Vinopay/ACH payment embedded (it’s a quick and easy one-time sign up). Please note that Vinopay charges a $5 processing fee.
You can also view and pay invoices on Vinosmith Marketplace. If you don’t have an account, please contact orders@demaisoneast.com or your Sales Representative for an invitation link.
You may also submit an online payment via Melio, via this link.
For physical checks and other ACH or wire transfer payments:
In order to ensure accurate and timely processing of payments, we kindly request remittance information be provided for recent transactions.
Please send an email including the invoice number and total amount paid to accounting@demaisoneast.com when you schedule payment via a wire transfer or ACH. This will help us receive and clear payments in a timely manner and avoid unnecessary back and forth.
If you would like clarification on available payment options, please let us know.
Q: Why was I posted to COD?
State law requires wholesalers to post COD after 35 days in New York and 37 days in New Jersey.
Please check your records as we may have posted you due to lack of remittance and/or proof of payment. If you believe you were posted in error or have recently made a payment, please contact our accounting team at accounting@demaisoneast.com.
Other
Q: Do you accept donation requests?
Yes. Requests may only be submitted online via our Donation Request Form. Please ensure your request is submitted at least 1 to 4 weeks in advance. Once submitted, we will contact you within 1-2 business days. If you have questions on current stock or availability, please contact us at orders@demaisoneast.com.
